Privacy Policy – Water Damage Sammamish

Privacy Policy For Our Water Restoration Company

Who We Are

Water Damage Sammamish is a restoration services company founded in 2015 by Sherman Young and Raymond Gomez. We specialize in helping customers in Sammamish, Washington recover from property damage. This Privacy Policy explains how we collect, use, and protect information when you visit our website, https://waterdamagesammamish.com/.

This policy applies to how we handle information in the Sammamish, Washington service area. Our services include water damage cleanup, mold remediation, and fire restoration for homes and businesses. We are committed to protecting your privacy and handling your personal information responsibly and clearly.

Information We Collect

We collect information needed to provide effective restoration services and operate our business. This includes information you give us, such as your name, address, phone number, and email, when you request a service or an estimate. We also collect specific job and property details, including the nature of the damage and location.

To document the work, we may collect photos, videos, and other necessary documentation. Our website automatically collects device and usage data, like your browser type, IP address, and how you use our site. We may also use cookies or similar tools, and sometimes receive information from our service partners.

How We Use Information

We use the information we collect primarily to deliver our restoration services efficiently. This includes scheduling appointments, providing accurate service estimates, and managing billing for the work completed. Information is used to prepare necessary insurance documentation on your behalf, when applicable. For safety and quality control, we use data to ensure our team follows proper procedures.

The data helps us provide effective customer support and continuously improve our website and service offerings. We also use information for internal purposes like fraud prevention, record keeping, and ensuring we meet all legal and compliance requirements.

Cookies and Similar Technologies

Our website uses small data files called cookies and similar technologies to improve your experience. These tools help the website remember your preferences, understand how you navigate our pages, and help us analyze site traffic. There are basic types of cookies, such as those needed for the website to function (essential) and those that help us see which pages are most popular (analytics).

You have the ability to limit or clear cookies through your browser settings, which are found in your browser’s options or preferences menu. Please note that if you disable cookies, some features on our website may not function as smoothly or correctly.

Sharing and Disclosure

We may share your information with trusted service partners and necessary subcontractors who help us complete the restoration work you hired us for. We may share information with your insurance company, but only with your permission, to assist with your claim documentation. We also share data with secure payment processors to handle service payments.

In cases necessary for compliance, safety, or to protect our legal rights, we may disclose information to relevant authorities. Crucially, Water Damage Sammamish does not sell your personal data to marketing companies or any third parties for profit. Your information is only shared as required to provide our service or meet legal obligations.

Data Retention

We keep your records for as long as needed to run our business effectively, ensure customer safety, and meet all tax and legal obligations. This means the time we hold onto data varies depending on the document type and why we collected it.

For example, operational records related to a restoration job are kept to ensure quality control and handle any future warranty questions. Financial and tax documents are retained for the legally mandated period. Once information is no longer needed for business or legal reasons, we securely delete or anonymize it.

Your Choices and Rights

You have practical choices regarding your personal information. You can ask to access or update the personal information we have on file for you. You may also request that we delete certain information where it is appropriate and allowed by law.

You can manage your preferences for cookies and limit certain uses of your data by adjusting your browser settings. To exercise any of these rights or to submit a formal request about your privacy, please send a written request by postal mail to our contact address.

Security

We use safeguards to protect your personal information from unauthorized access or disclosure. This includes restricting access to your data to only those employees who need it to perform their job. We provide regular employee training on privacy and security best practices. We maintain reasonable technical and physical protections for our systems and documents.

However, it is important to understand that no method of storing or sending data over the internet is completely guaranteed to be perfectly secure. While we work hard to protect your information, we cannot guarantee absolute security.

Children’s Privacy

Our restoration services and the website, https://waterdamagesammamish.com/, are designed for use by adults or authorized representatives. Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected information from a child under 13 without verifiable parental consent, we will take reasonable steps to remove that information promptly from our records.

Data Transfers

We use trusted vendors and technology partners to help us run our website and business operations. It is possible that your information may be processed or stored by these vendors in other locations outside of Sammamish, WA.

When this happens, we use reasonable measures to protect your information and ensure it is handled according to this Privacy Policy during the transfer. These measures include using secure transmission methods and working with reputable service providers.

Changes to This Policy

Water Damage Sammamish may update this Privacy Policy from time to time as our services or business practices change. When we make changes, the newest version of the policy will always appear on this page.

We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the website after any changes are posted means you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or need to make a request regarding your personal information, please contact us by postal mail at the following address:

Water Damage Sammamish 22820 NE 8th St suite 448 Sammamish, WA 98074 United States

Definitions

Personal Information: Any information that can identify you directly or indirectly. This includes your name, address, email, phone number, and location data.

Processing: Any operation performed on personal data, such as collecting, recording, organizing, storing, using, or deleting it.

Service Providers: Outside companies or individuals who work on our behalf to help us run our business or provide services, such as subcontractors or IT support.